Address

401 Clematis St, West Palm Beach, FL 33401

Tel

215-456-7890

Shipping and Return Policy

Last updated: September 5, 2025

Shipping Policy

AIMELETTER partners with Printable, our trusted fulfillment company, to deliver your clothing orders efficiently.

Processing Time: Orders are typically processed within 2-3 business days. During peak periods, processing may take up to 5 business days.
Shipping Time: Once processed, standard shipping within the U.S. takes 5-7 business days. Expedited options are available at checkout.
Shipping Costs: Costs are calculated at checkout based on your location and selected shipping method.
Order Tracking: Once your order ships, you’ll receive a tracking number via email from Printable.
International Shipping: Currently, we ship only within the U.S. Contact contact@aimeletter.com for inquiries about international orders.

Return Policy

We want you to love your AIMELETTER purchase. If you’re not satisfied, you may return eligible items within 30 days of delivery.

Eligibility: Items must be unworn, unwashed, and in original condition with tags attached.
Return Process:
1. Email contact@aimeletter.com to request a return authorization within 30 days.
2. Printable will provide a prepaid return label for U.S. customers.
3. Pack the item securely and ship it back within 7 days of receiving the label.
Refunds: Refunds are issued to the original payment method within 7-10 business days after we receive the returned item. Original shipping costs are non-refundable.
Exchanges: For size or style exchanges, email contact@aimeletter.com. Exchanges are subject to availability.
Non-Returnable Items: Custom or personalized items are not eligible for return.

Contact Us

For shipping or return inquiries:

Email: contact@aimeletter.com
Phone: 213-973-2512
Mail: AIMELETTER, 401 Clematis St, West Palm Beach, FL 33401

Privacy Policy

Last updated: September 5, 2025

AIMELETTER, a Florida-based company headquartered at 401 Clematis St, West Palm Beach, FL 33401, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, hosted on Wix.com, and your rights under applicable U.S. and Florida laws. By using our website, you consent to the practices described in this policy. If you do not agree, please do not use our website or provide personal information.

1. Information We Collect

A. Information You Provide

When you make a purchase, create an account, sign up for emails, or contact us, we collect:

Name
Billing and shipping address
Email address
Phone number
Purchase details

B. Information Collected Automatically

We and Wix use cookies and similar technologies to collect:

Log and Usage Data: Browser type, access times, pages viewed, and referring URL.
Device Information: IP address, device type, and operating system.
Transactional Data: Details about purchases or returns.
Cookies: Track browsing and purchasing behavior to improve your experience. For details, see Wix’s Privacy Policy (https://www.wix.com/about/privacy).

C. Information from Third Parties

We may receive data from our fulfillment partner, Printable, or other sources like postal services to verify addresses.

2. How We Use Your Information

We use your information to:

Process orders and provide customer support.
Improve our website and personalize your experience.
Send promotional emails or texts (with your consent).
Prevent fraud and ensure website security.
Comply with legal obligations.

3. Legal Basis for Processing

We process your data based on:

Consent: For marketing communications.
Contract: To fulfill orders.
Legal Obligations: To comply with applicable laws.
Legitimate Interests: For fraud prevention and website improvement.

4. Sharing Your Information

We share your information with:

Printable: Our fulfillment partner for shipping clothing.
Wix: Hosts our website and stores data securely (see Wix’s Privacy Policy).
Service Providers: For payment processing, analytics, and technical support.
Legal Authorities: When required by law.

We do not sell your personal information.

5. Your Choices

Account Management: Update or delete your account by logging in or emailing contact@aimeletter.com.
Opt-Out: Unsubscribe from promotional emails or texts by following instructions in those communications or contacting us.
Cookies: Adjust cookie settings via the “Manage Cookies” link on our website or your browser settings. Disabling cookies may affect website functionality.

6. Your Florida and U.S. Rights

Under Florida and applicable U.S. laws (e.g., CCPA for California residents), you may have the right to:

Access: Request details about your personal information.
Correct: Update inaccurate information.
Delete: Request deletion of your data, subject to legal exceptions.
Opt-Out: Opt out of targeted advertising (see Section 5).

To exercise these rights, email contact@aimeletter.com or call 213-973-2512. We may verify your identity before processing requests.

7. Data Security

We use encryption and other security measures to protect your information, but no system is completely secure. You should take steps to safeguard your data.

8. Data Retention

We retain your data only as long as necessary for the purposes outlined or as required by law. Afterward, data is anonymized or deleted.

9. Third-Party Links

Our website may link to external sites not governed by this policy. Review their privacy policies before sharing information.

10. Children’s Privacy

Our website is for users 16 and older. We do not knowingly collect data from children under 16. Contact us if you believe we have such data.

11. Changes to This Policy

We may update this policy and will post changes here. Your continued use of our website after changes indicates your agreement.

12. Contact Us

For questions or to exercise your rights, contact:

Email: contact@aimeletter.com
Phone: 213-973-2512
Mail: AIMELETTER, 401 Clematis St, West Palm Beach, FL 33401, Attn: Privacy Officer